92dado Privacy Policy

1. Who We Are and How to Contact Us

This Privacy Policy applies to the 92dado online gaming platform, accessible at https://92dado.app ("92dado", "the Platform", "we", "us" or "our"). 92dado operates an online casino and sports betting service primarily serving English-speaking adult players in Pakistan, including users in Karachi, Lahore, Islamabad, Rawalpindi and Faisalabad.

92dado acts as the data controller in respect of the personal data processed under this Privacy Policy. If you have any questions, concerns or requests regarding your personal data, you may contact the 92dado Data Protection team at:

2. Personal Data We Collect

92dado collects personal data in the following categories when you register an account, use the platform or interact with our support services:

2.1 Registration Data

• Full legal name as it appears on your Pakistani CNIC;
• Date of birth (for age verification purposes);
• Email address;
• Pakistani mobile number;
• Account username and encrypted password hash.

2.2 KYC & Identity Verification Data

• CNIC number and scanned copy or photograph of your Computerised National Identity Card;
• Proof of address documentation where additionally requested;
• Selfie or liveness verification image where required for enhanced identity checks.

2.3 Financial & Transaction Data

• JazzCash or Easypaisa mobile wallet identifiers used for deposit and withdrawal;
• Bank account details (HBL, UBL, Meezan Bank, Bank Alfalah) where provided for bank transfer transactions;
• Transaction history including deposits, withdrawals, wagers, wins and losses;
• PKR balance and bonus balance records.

2.4 Technical & Usage Data

• IP address and approximate geographic location derived from IP;
• Device type, operating system and browser version;
• Session timestamps, page navigation logs and game interaction logs;
• Cookie and similar tracking technology data as described in Section 6.

2.5 Communications Data

• Content of live chat conversations and support tickets submitted to 92dado;
• Email correspondence with 92dado support or compliance teams;
• Responses to surveys or feedback forms where voluntarily submitted.

3. How 92dado Uses Your Personal Data

92dado uses the personal data it collects for the following purposes:

Purpose	Data Used
Account registration and management	Registration data, contact details
Age and identity verification (KYC)	CNIC data, date of birth, liveness check
Processing deposits and withdrawals	Financial & transaction data
Fraud prevention and security monitoring	IP address, device data, transaction history
Responsible gaming monitoring and intervention	Session data, wager history, account activity
Customer support and complaint resolution	Communications data, account data
Platform improvement and analytics	Technical & usage data (aggregated where possible)
Marketing communications (where consent given)	Email address, mobile number, usage preferences
Compliance with legal obligations	KYC data, transaction records, communications

4. Legal Basis for Processing

92dado processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to create and manage your account, process transactions and deliver the gaming services you have requested;
• Legal Obligation: Processing required to comply with applicable legal requirements, including KYC and anti-money laundering obligations;
• Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring and internal analytics, where such interests are not overridden by your data protection rights;
• Consent: Processing of data for marketing communications and non-essential cookies, where you have provided explicit, freely given consent that may be withdrawn at any time.

5. Data Sharing & Third Parties

92dado does not sell, rent or trade your personal data to third parties for their independent marketing purposes. 92dado may share your personal data with the following categories of third parties only to the extent necessary to deliver its services:

• Payment Processors: JazzCash, Easypaisa and partner banks (HBL, UBL, Meezan Bank, Bank Alfalah) for the processing of PKR deposits and withdrawals. These providers receive only the transaction-specific data necessary to complete payment instructions;
• KYC Verification Providers: Third-party identity verification services used to validate CNIC documentation and conduct liveness checks in accordance with platform compliance requirements;
• Game Software Providers: 92dado's licensed game software providers may receive session and game interaction data for game delivery, RNG certification and technical support purposes. Game providers do not receive your financial or identity documentation;
• Fraud & Security Services: Third-party fraud detection and cybersecurity service providers that assist 92dado in identifying suspicious account activity and protecting platform integrity;
• Legal & Regulatory Authorities: 92dado will disclose personal data to law enforcement agencies, regulatory bodies or courts when required to do so by applicable law or valid legal process.

All third-party service providers engaged by 92dado are required to maintain appropriate data security standards and to use personal data only for the specific purpose for which it was shared.

6. Cookies & Tracking Technologies

92dado uses cookies and similar tracking technologies on the platform for the following purposes:

• Essential Cookies: Strictly necessary for the operation of the platform, including session authentication, security tokens and load balancing. These cookies cannot be disabled without impacting platform functionality;
• Functional Cookies: Used to remember your preferences such as language settings, display preferences and remembered device status for faster subsequent logins;
• Analytics Cookies: Used to collect aggregated statistical data about how users interact with the 92dado platform to improve performance and user experience;
• Marketing Cookies: Used to deliver relevant promotional content to users who have opted in to marketing communications. These cookies are only deployed with your prior consent.

You may manage your cookie preferences through your browser settings or via the cookie preference centre accessible through the 92dado platform. Please note that disabling essential cookies may prevent you from logging in to or using the 92dado platform.

7. Data Retention

92dado retains personal data for as long as necessary to fulfil the purposes for which it was collected, including the following standard retention periods:

• Active Account Data: Retained for the duration of the active account relationship plus a minimum of five (5) years following account closure, to satisfy legal and compliance retention requirements;
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, in compliance with anti-money laundering regulatory obligations;
• Transaction Records: Retained for a minimum of seven (7) years from the date of the transaction for financial compliance purposes;
• Support Communications: Retained for three (3) years from the date of the last communication in the relevant support thread;
• Marketing Consent Records: Retained for the period during which consent is active and for three (3) years following withdrawal of consent to demonstrate compliance.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual.

8. Data Security

92dado implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the 92dado platform;
• Encrypted storage of sensitive data including password hashes and financial account identifiers;
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of platform infrastructure;
• Automated anomaly detection for suspicious login attempts and account activity;
• Secure, geographically redundant data storage with regular encrypted backups.

9. Your Data Rights

As a registered 92dado user, you have the following rights in relation to your personal data, exercisable by contacting 92dado at [email protected]:

• Right of Access: You may request a copy of the personal data 92dado holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Certain data fields (such as your registered name and CNIC number) may only be corrected following satisfactory re-verification;
• Right to Erasure: You may request deletion of your personal data where 92dado no longer has a legal basis to retain it. Note that certain data must be retained to satisfy legal obligations as described in Section 7 and cannot be deleted upon request during the applicable retention period;
• Right to Restriction of Processing: You may request that 92dado restricts its processing of your personal data while a dispute regarding accuracy or lawfulness is resolved;
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to 92dado where processing is based on consent or contractual necessity;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal;
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. 92dado will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

92dado will respond to all valid data rights requests within thirty (30) days of receipt. Requests may be submitted via the live chat function in your 92dado account dashboard or by email to [email protected].

10. Children's Privacy

Parents and guardians who believe that a minor has registered an account with 92dado are requested to contact 92dado support immediately at [email protected] so that appropriate action may be taken without delay.

11. Changes to This Privacy Policy

92dado reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable laws, platform services or data processing practices. Where material changes are made, 92dado will notify registered users by email to the address associated with their account and/or via a prominent notice on the 92dado platform at least fourteen (14) days before the revised policy takes effect. Continued use of the 92dado platform following the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the revised policy, you should close your account and cease using the platform.

12. Contact & Data Enquiries

For all queries, requests or complaints relating to this Privacy Policy or 92dado's data processing practices, please contact the 92dado Data Protection team:

92dado is committed to addressing all privacy-related concerns promptly and transparently. If you are dissatisfied with 92dado's response to a data privacy complaint, you may have the right to raise the matter with an applicable data protection authority in your jurisdiction.